Drivers aim to arrive within a five-minute window of the scheduled pickup time. For your student's safety and the timeliness of the route, students should be ready at the stop at the scheduled time.
Drivers will wait a maximum of 5 minutes past the scheduled pickup time at the afternoon/drop-off stop and 5 minutes past the morning pickup stop. After that, the driver may depart to keep the route on schedule, and the trip is considered completed for billing purposes.
Repeated late pickups or missed stops (three or more in a billing period) may result in a review of the route schedule and, at the Company's discretion, a schedule change or service suspension.
If no authorized adult is present at a drop-off where supervision is required, the driver will follow the emergency-contact procedures on file. After reasonable attempts, the student may be returned to the school or, in extraordinary cases, to appropriate authorities.
Notify the Company as early as possible of any anticipated absence or delay. Same-day cancellations should be reported by phone or through the parent portal before the scheduled pickup time.